Strengths: customer satisfaction, managing people and projects, effective communication at all levels of an organization, win-win problem solving, and relationship building

Erica Lucci’s Work Experience:

MSS Management Consulting
Consulting Manager
March 2014 – present
MSS is a leading provider of management consulting services including Business Process Modeling (BPM), Change Management, Customer Relationship Management (CRM), strategic IT planning, Supply Chain Management (SCM), and Business Intelligence (BI) projects.

    Areas of focus include:

  • Project and Program Management
  • Business Process Mapping
  • Strategic Business Plan/Roadmap Implementation
  • Change Management

Vaco Supply Chain Solutions
Solution Architect / Consultant
February 2013 – March 2014

  • Advising Retailers and Manufacturers on Space and Category Management industry best practices and process methods
  • Strategy for clustered and store specific planograms
  • Optimizing assortments based on shopping behaviors
  • Analyzing micro and macro space, based on forecasted data, market data, and POS data
  • Introduction of software automation to increase efficiencies
  • Integration to replenishment and ordering systems to maintain optimal presentation levels
  • Supply chain systems integration

JDA Software
Consulting Manager, Project Manager and Solution Architect
February 2010 – January 2013

  • Management of JDA’s North American Space and Category Management consulting practice
  • Implemented JDA’s Space & Category Management (Intactix) products for multiple retailers and manufacturers
  • Successfully completed dozens of projects on-time and on-budget as a project manager and solution
    architect with on and offshore teams
  • Projects included software upgrades, new software implementations, and business process improvements
    using waterfall methodology
  • Recruiting, hiring, management, and training of consultants then fostered an atmosphere that challenged
    and motivated these high-performing individuals in a virtual office environment

Certified & Experienced in JDA’s Space & Category Management / Intactix products: Space Planning, Floor Planning, Space Automation, Assortment Optimization, Intactix Knowledge Base (IKB), Web Publisher, Intactix Knowledge Server (IKS), Planogram Generator, Channel Clustering

OpenRain, LLC
Project Manager
May 2009 – October 2009

  • Project management for a boutique Internet marketing firm specializing in web design, web development, web marketing, and mobile application development
  • Project methodologies used – Waterfall and Agile
  • Consulting on the use of social media marketing and search engine optimization (SEO); leveraging tools such as Facebook, Twitter, LinkedIn, and blogs/blogging

Project Manager / Client Services Manager
April 2008 – May 2009

  • Managed a creative team of writers and graphic designers throughout the development of customized eLearning courses for Code of Conduct and other ethics training
  • Assisted customers in the tracking of compliance with training
  • Managed internal projects with a team of developers who created the proprietary web-based eLearning management system

Integrum Technologies
Project Manager
March 2007 – March 2008

  • Project management for web development consultants specializing in Ruby on Rails who built innovative web applications for a variety of industries
  • Managed a team of developers and a designer throughout the project lifecycle – requirements gathering, wire framing, client approval, Agile development, quality assurance, and delivery

JDA Software
Customer Relationship Manager
July 2005 – March 2007

  • Maintained long-term positive relationships with 25 of JDA’s strategic retail and manufacturing clients
  • Helped Support Services plan, organize, execute and communicate a course of action to resolve customer issues
  • Knowledgeable about the business goals of each customer and helped them utilize JDA’s software to successfully reach their goals
  • Negotiated customer support renewal contracts and collaborated with the legal department to answer questions

JDA Software
Support Manager
March 2003 – July 2005

  • Managed a team of 13 support analysts, who supported two major software product lines – JDA’s Intactix Enterprise Suite and Portfolio Workforce Management
  • Interacted directly with customers to resolve conflicts, issues and escalations, to improve and maintain positive relationships for over 1000 customer in the Americas
  • Managed revenue by working with customers on contract negotiation, and lending assistance to other internal teams
  • Collaborated with other departments, especially the development team, to resolve customer issues
  • Conducted strategic planning, including use of metrics, to streamline daily operations
  • Hired and trained new associates. Mentored on problem solving, customer service, and communication skills
  • Participated in strategic planning meetings and the writing of the department’s mission, vision and guiding principles

JDA Software
Support Analyst
August 2001 – March 2003

  • Worked as part of a support team receiving, triaging and resolving customer product issues with JDA’s Space and Category Management (Intactix) products
  • Use customer service, communication and problem solving skills to solve inquiries from JDA customers and escalating when appropriate
  • Collaborated with the team to collectively research customer issues and to grow personal software knowledge
  • Accurately documented customer requests; provided regular updates and case statuses to customers and management

Conroe Independent School District
High School Art Teacher
August 1999 – June 2000

  • Instructed entry level art classes at The Woodlands High School for grades 10 – 12
  • Topics of instruction included drawing, painting, print-making, book-making, ceramic sculpture, and art history
  • Planned and organized the annual field trip for over 100 students

Erica Lucci’s Education:

Southern Methodist University in Dallas, Texas
Master of Business Administration (MBA)
May 2005

Texas Tech University in Lubbock, Texas
Bachelor of Fine Arts (BFA) with teaching certification
May 1999

Erica Lucci’s Volunteer Work:

Mentor in the mentoring program at AASK – Aid to the Adoption of Special Kids
February 2008 – present

Volunteer for various community cycling events at TBAG – Tempe Bicycle Action Group
2008 – 2012