I say screw them and make it a point to fight back. Similar to you, I had a bad Pizza experience with dominos 555 deal and since then made it a point to do some high SEO placement. Since this blog post last May, I average about 300+ page views a month from people googling and either telling me their story, and/or why I (or they) hate them so much. The basic problem is bad customer service. Any company should be up in arms when a customer has a bad experience and either look and solve it, or understand that they will make it a point to go out and bad mouth the company. It's funny I was just at Starbucks and someone was waiting 5 minutes for just a cup of joe, and they had to change out the filter, so after giving the guy his coffee, the starbucks employee gave him a free cup on them (starbucks). Imagine that, AMAZING customer service! Anyway, sorry for the rant and shout out, but stick with it and either fight back, I know I have.

That's really odd, as whenever I ordered from them in the past they were always ready when I got there - usually early for the pickup time. Odds are it was either a one time booboo or a particularly busy lunch rush. Regardless - if you're going to set an appointment to pick up food - they should have it ready for you.